We endeavour to fulfil and dispatch all CD orders within 24 hours of receipt. While this is not always possible, we do however guarantee to send it within seven works days of the order having been received. You can track the progress of your order by logging into the "account" section of the Candid Records website.
Postage and Packing
All UK packets will be sent by second class Royal Mail post and by airmail to Europe and the Rest of the World. Please note that our postage and packing have had to increase due to the recent Royal Mail price changes.
Candid Records operates a money back guarantee. If you are unhappy with your purchase and would like to return it, please send it to us together with a covering note in its original condition and packaged securely to the address below within 30 working days of placing your order.
We will issue a full refund of the price you paid for the disc within 10 working days of receiving the returned CD(s). Please note, the CD(s) must be unopened and in their original condition. If you believe them to be faulty, we will accept return of an item that has been opened but it must be accompanied by a written document detailing in what respect you believe you believe it to be faulty.
We very rarely have insufficient stock but should this be the case for goods ordered by you, we will notify you as soon as possible via the email address given when registering and placing your order. The refund will be made as soon as possible or within 30 days of your order. Candid Records will not be obliged to offer any additional compensation for disappointment suffered.
Cancelling an order
Customers are entitled to cancel the purchase of any item within seven working days of delivery. Please ensure that all items remain unopened, sealed and in good condition. In this instance, please write "contract cancellation" on the reverse side of the delivery note that will be enclosed with your order. Securely package the item and return to us at this address:
Please note - In order to comply with contract cancellation, the item(s) must be returned to us within seven working days of their delivery to you. We recommend you use recorded delivery when returning items to us .